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| Data | CRM | Direct | Digital |
| LeadCall | 16 Feb 2010 |
Never miss another sales opportunity with Leadcall
A unique communications solution called Leadcall could revolutionise the way companies communicate with their customers.
Leadcall is web based solution designed to maximise the potential of your websites online enquiries. By connecting potential customers within seconds of them navigating from your site, Leadcall could rescue those would be lost sales.
In some market sectors over 80% of customer inquiries originate from the web but less than 10% actually buy online because people still prefer to speak to someone before completing the transaction. This is particularly true of the Financial Services sector, i.e. Insurance, Mortgages, and Loans.
A large number of people complete an online application form but don’t carry out the transaction. Most companies would like to speak to these prospects before they go and purchase elsewhere. The Leadcall platform takes the prospects contact details from the website and within seconds automatically makes a call to the companies contact centre. Leadcall announces the call to the operator, including a reference number to allow the agent to look up the customer details and then Leadcall connects to the customer. The operator is then able to ask if there’s a reason the customer didn’t complete the transaction, and hopefully go on to close the sale before the customer buys elsewhere. This process also helps with up selling and cross selling.
The website doesn't have to be your own it could be a Price Comparison site such as Confused.com or Moneysupermarket.com.
Companies using the Leadcall solution are finding conversion rates increase dramatically. The process is simple, cost effective and there’s no cost to the prospect.
What makes the solution unique is the same process can be performed using an outbound or inbound SMS or an email campaign. You send an outbound SMS message, if the customer replies that they interested in the offer, the platform uses the customer telephone number to automate a call, so you can be speaking to the customer within seconds of them replying.
If you find the above information of interest, for a demonstration please call on 0844 448 0844 or visit www.leadcall.co.uk
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