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Goldcrest Solutions unveil Complaint & Correspondence Handling Module

Most Industry leading CRM systems contain a degree of case management but this is invariably not enough for companies who are serious about handling customer correspondence. ‘Microsoft Dynamics CRM has always had the potential to be a market leading complaint management solution and we think we’ve realised that potential’ says Director of Strategy at Goldcrest Solutions Andy McCormick.
Goldcrest Solutions have developed their complaint and correspondence by working closely with their existing customers to produce a solution that incorporates the following functionality:
* Service Level Agreement and priority management
* Integration with telephone systems, email, SMS, postcode lookup and voice recorders
* Previous contact list
* Scripted calls
* Critical case alerts to all users
* Dynamic dashboards
‘We have been surprised and very pleased by the reaction of customers and prospects alike, they like the Microsoft look and feel and the functionality but typically our solution simply represents a massive leap forward in terms of their existing solution’ continues Andy McCormick.
The Complaint and Correspondence module has been designed to work in any industry and can be added as a module to an existing Microsoft CRM implementation or installed as a typical Complaint & Correspondence Solution. Andy McCormick says ‘that’s the best part of Microsoft Dynamics CRM, you can use it for one thing, such as Complaint Management, but if you need it to handle something else then it can do that as well’.

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